Returns and complaints

ADDITIONAL INFORMATION

regarding purchase at APPHURT.PL

Right to withdraw from the contract

(applies only to Customers who are Entrepreneurs with consumer rights)

If you are an Entrepreneur with consumer rights, you can withdraw from the sales agreement for a Product concluded through our online Store without giving any reason. In the case of purchasing products for professional purposes, for further resale, returns are not accepted. To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from the contract by way of an unequivocal statement sent by email to the e-mail address or in writing to the correspondence address of the Store:

correspondence address: Online wholesale apphurt.pl, ASATO Sp. z o.o., ul. Firmowa 8, 62-023 Robakowo | e-mail: zamowienia@apphurt.pl

You can use our template withdrawal form (available for download on our website in the Documents to download section and which we also send you as an attachment), but this is not mandatory.

The deadline for withdrawal from the contract expires after 14 days from the day of receipt of the shipment with the Product by you (or another person indicated by you, other than the carrier), and in the case of a contract that includes many Products that are delivered separately, in batches or in parts - from the day of receipt by you (or another person indicated by you, other than the carrier) of the last goods, its batch or part.

To meet the deadline for withdrawal from the contract, it is sufficient for you to send us your statement of withdrawal from the contract before the expiration of the deadline for withdrawal from the contract.

The right to withdraw from a distance contract does not apply, among others, in relation to a contract:

· in which the subject of performance is goods delivered in sealed packaging, which after opening the packaging cannot be returned due to health protection or for hygiene reasons, if the packaging was opened after delivery,

· in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery,

· for the supply of digital content not delivered on a material medium, for which the Customer is obliged to pay a price, if the Store began performance with the express and prior consent of the Customer, who was informed before the commencement of performance that after the entrepreneur fulfills the performance, he will lose the right to withdraw from the contract, and accepted this, and the entrepreneur provided the Customer with the confirmation indicated in the regulations,

· for the provision of services for which the Customer is obliged to pay a price, in cases where the Customer expressly requested the entrepreneur to come to him to perform a repair, and the service has already been fully performed with the express and prior consent of the Customer,

· concluded by way of public auction (e.g., bidding on Allegro.pl),

· in which the subject of performance is non-prefabricated goods, produced according to the Customer's specifications or serving to satisfy his individualized needs,

· in which the subject of performance is goods that, after delivery, due to their nature, become inseparably connected with other goods,

· in which the subject of performance is goods subject to rapid deterioration or having a short shelf life, · in which the price or remuneration depends on fluctuations in the financial market over which the Store has no control, and which may occur before the expiration of the deadline for withdrawal from the Agreement. · in which the purchased product is for professional purposes and serves for further resale.

Remember that you are obliged to return the Product to us within 14 days from the day you informed us of withdrawal from the contract. This deadline is met if you send us the return shipment before the expiration of the 14-day deadline or hand over the returned goods to a person authorized by the Store to collect (unless the Store proposed that it will collect the goods itself). The returned product should be sent to the correspondence address of the Store:

correspondence address: Online wholesale apphurt.pl, ASATO Sp. z o.o., ul. Firmowa 8, 62-023 Robakowo | e-mail: zamowienia@apphurt.pl

In the case of withdrawal from the contract, all received payments are returned to you, including the costs of delivering goods (except for additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by the Store), immediately, and in any case not later than 14 days from the day you informed us of withdrawal from the contract. The Store may withhold the refund until receipt of the goods or until delivery of proof of their return, depending on which event occurs first (whereby the possibility of withholding does not apply to the case where the Store proposed that it will collect the goods from you itself). The refund will be made using the same payment methods that were used by you in the original transaction, unless you agreed (without incurring additional costs) to a different solution.

You do not incur any fees in connection with the return. However, you bear the direct costs of returning the goods (i.e., you must deliver the returned product to us on your own and bear the costs of returning the product in the form you choose), unless the Store agreed to bear them in a separate statement (e.g., in an email or as part of a free return service, if such a service is provided by the Store). If, due to its nature, the Product cannot be returned by mail in the ordinary course, the cost of returning such a Product will be on our website in the Product description and information about it will be provided during the placement of the Order.

We kindly remind you that according to applicable regulations, the Customer is liable for the reduction in the value of the product (which is the subject of the sales contract from which he withdrew), resulting from using such a product in a manner other than was necessary to determine its nature, features and functioning (e.g., using equipment to an extent beyond its testing in a similar manner as takes place in a stationary store), unless the Store did not inform the Customer of the right to withdraw from the contract in accordance with the requirements of the Consumer Rights Act.

Upon withdrawal by the Customer from a distance contract, additional contracts concluded by the Customer expire, if under them the performance is fulfilled by the Store or a third party based on an agreement with the Store. The Customer does not bear costs related to the expiration of these contracts, except for costs specified in the Consumer Rights Act. If an additional contract was concluded with a third party, the Store informs this person about the Customer's withdrawal from the contract.

The right to withdraw from the contract specified above applies only to Customers who are Entrepreneurs with consumer rights.

Complaints

(applies only to Customers who are entrepreneurs with consumer rights)

In case of non-conformity of goods with the contract, Customers who are Entrepreneurs with consumer rights have the rights specified in the Consumer Rights Act. The Store is responsible for the conformity of goods (Product) with the contract.

The procedure for handling complaints by the Store in the case of Customers who are Consumers and Entrepreneurs with consumer rights can be found on our website in the Returns and complaints section, and we also send it to you as an attachment.

To file a complaint, contact us by email at the e-mail address or in writing to the correspondence address of the Store:

correspondence address: Online wholesale apphurt.pl, ASATO Sp. z o.o., ul. Firmowa 8, 62-023 Robakowo | e-mail: zamowienia@apphurt.pl

You can use the complaint form template (available for download on our website in the Documents to download section and which we also send you as an attachment), but this is not mandatory. Please provide us with your contact details in the complaint submission, enabling contact with you for the purposes of the complaint process, and also attach to the submission documents or provide data enabling identification of the sales contract concluded with us (e.g., invoice number, order number, other). Attaching a receipt or invoice is not mandatory, but is suggested by us, as it usually speeds up the complaint process.

(applies to Customers who are not consumers or Entrepreneurs with consumer rights)

In the case of Customers who are not consumers or Entrepreneurs with consumer rights, the rules regarding warranty for defects are described in the apphurt.pl Store Terms and Conditions. Beyond the above, the Seller excludes its liability for defects in sold goods, liability for damages related to or resulting from products, and any other liability, to the fullest extent legally permissible (except for liability arising from absolutely binding provisions). The Store bears liability towards Customers who are not Consumers or Entrepreneurs with consumer rights only for damage caused intentionally.

Warranty

The wholesale provides 30 days warranty on sold goods, however, the Customer has the right to use the rights regarding non-conformity of goods with the contract on the principles specified in legal provisions (see information above).

After-sales services

The Store does not provide so-called after-sales services, unless something different results from a separate regulation for a given after-sales service.

Store

Online store Online wholesale apphurt.pl available at apphurt.pl, operated by:

ASATO Sp. z o.o., ul. Głogowska 82 /22, 60-741 Poznań, entered in the register of entrepreneurs of the National Court Register (registry files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division - National Court Register), share capital 5000.00 PLN, KRS 0000993134, NIP 7792544540, REGON 523179876;

correspondence address: Online wholesale apphurt.pl | ul. Firmowa 8, 62-023 Robakowo | e-mail: zamowienia@apphurt.pl

Information clause

1. To place an order in our Store and its fulfillment, we require you to provide the following personal data so that the order can be placed and fulfilled: company data (name, company address and NIP), first and last name of the person authorized to represent the company, as well as e-mail address and phone. If you do not provide this personal data, the order cannot be placed and fulfilled (i.e., the sales contract cannot be concluded or fulfilled with us). Providing additional personal data is voluntary - you can additionally provide, among others, another delivery address. We use the provided personal data only for the purpose of fulfilling the order placed by you, enabling you to make payment for the order, delivery and sending you notifications about the status of order fulfillment and delivery.

2. The controller of personal data is:

ASATO Sp. z o.o., ul. Głogowska 82 /22, 60-741 Poznań, entered in the register of entrepreneurs of the National Court Register (registry files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division - National Court Register), share capital 5000.00 PLN, KRS 0000993134, NIP 7792544540, REGON 523179876;

correspondence address: Online wholesale apphurt.pl, ASATO Sp. z o.o., ul. Firmowa 8, 62-023 Robakowo | e-mail: zamowienia@apphurt.pl

3. The legal basis for our processing of data is primarily the performance of the contract concluded with you [Article 6 paragraph 1 letter b GDPR].

4. Collected personal data is stored primarily within the European Economic Area (EEA), but sometimes it may also be sent to countries outside this area and processed there. Each operation of transferring personal data is performed in accordance with applicable law, in particular GDPR. If data is transferred outside the EEA, to countries for which the European Commission has not established an adequate level of data protection, we transfer it only to entities belonging to the Privacy Shield program or having another appropriate certificate, or complying with an appropriate code of conduct, or we make transfers using Standard Contractual Clauses.

5. We transfer personal data to the necessary extent and with appropriate security measures only to our employees/associates, subcontractors and companies providing services necessary for our operation and development (in particular couriers and payment operators). We conclude appropriate data processing agreements with all entities to whom we entrust the processing of personal data.

6. Data is stored for the period necessary to achieve the above-mentioned processing purposes, and after that time for the period and to the extent specified by generally applicable law (taking into account, among others, the length of limitation periods for claims [Article 118 of the Civil Code] and a reasonable time after their expiration, as well as tax regulations).

7. You have the right to access data, correct data, delete data, restrict data processing, object to data processing based on the legitimate interest of the Controller, object to data processing for direct marketing purposes (including profiling), withdraw consent to data processing (whereby withdrawal of consent does not affect the lawfulness of data processing carried out on the basis of this consent before its withdrawal), data portability and to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office.

You will find more information on our website (in particular in the Privacy Policy and Terms and Conditions sections).